Antonucci Foods Returns Policy
Antonucci Foods
Returns Policy
Committed to quality and customer satisfaction
Committed to quality and customer satisfaction
At Antonucci Foods, we take great pride in the quality of the products we deliver and the service we provide. We work hard to ensure every order arrives complete, fresh and ready to support your operation.
If there is ever an issue with your order, we encourage you to contact us as soon as possible. Our team is committed to resolving concerns promptly and fairly so you can continue serving your customers with confidence.
Inspect Your Order Upon Delivery
Inspect Your Order Upon Delivery
To help us resolve any issues quickly, we recommend that customers inspect deliveries at the time they are received.
Please verify:
- Products match your order
- Quantities are correct
- Packaging is intact
- Refrigerated and frozen products have arrived in acceptable condition
- There is no visible damage or quality concern
Reporting issues as early as possible allows our team to respond quickly and determine the most appropriate resolution.
Our Commitment to Food Safety
Our Commitment to Food Safety
Food safety is central to everything we do.
To protect the integrity of the food supply chain, certain products cannot be returned if their safety or storage conditions cannot be verified. These policies help ensure the safety of all customers while maintaining the highest standards for product quality.
Our Policy
1. Return Eligibility
- Only products purchased directly from Antonucci Foods are eligible for return.
- Perishable items (e.g. fresh produce, dairy, meat) must be reported within 24 hours of delivery.
- Non-perishable items (e.g. canned or dry goods) must be reported within 3 business days of delivery.
- All returned products must be in original packaging and in resalable condition, unless they are defective or damaged.
2. Acceptable Reasons for Return
- Incorrect item delivered
- Damaged or spoiled product (photo evidence requested)
- Product quality does not meet Antonucci Foods standards
- Product delivered after expiration date
- Short alternative or over-shipment
3. Return Authorization Process
- All returns must be authorized in advance by contacting your sales representative.
- A Return Authorization (RA) must be issued prior to any pickup or credit.
- Please do not return product with your delivery driver without prior authorization.
4. Credit Issuance
- Approved returns will be processed as account credit within 3-5 business days.
- No cash refunds will be issued.
- Pricing or product disputes must be reported before payment is due to qualify for credit.
5. Exceptions and Exclusions
- Custom or special-order items are non-returnable, unless defective.
- Items improperly stored after delivery (e.g. unrefrigerated perishables) are not eligible for return.
- Products refused or returned outside of the approved timeframe may not qualify for credit.
6. Delivery Refusals
- Customers may refuse delivery of visibly damaged or incorrect products at the time of delivery.
- Drivers will document refused items for prompt resolution.
For questions or to initiate a return, please contact your sales representative.
