Order Online with Pepper
Fast, convenient foodservice ordering—available whenever you need it
Managing a busy kitchen means every minute counts. That’s why Antonucci Foods offers customers the Pepper online ordering platform, giving you secure, around-the-clock access to the products your operation depends on.
FAQ
Answers to Common Questions about Antonucci Foods
Whether you’re considering Antonucci Foods as your foodservice distribution partner or you’re already one of our valued customers, we’re here to help.
Below you’ll find answers to many of the questions we receive about our products, deliveries, online ordering, customer accounts and more. If you can’t find the information you’re looking for, our team is always happy to assist.
Working with Antonucci Foods
Yes. Antonucci Foods proudly operates as a member of Harvest Prime Foods while continuing to serve customers under the trusted Antonucci Foods brand.
Customers choose Antonucci Foods because of our:
- Broad product selection
- Dependable deliveries
- Quality products
- Responsive customer service
- Long-standing industry experience
- Convenient online ordering through Pepper
- Backing of Harvest Prime Foods
Products
Antonucci Foods distributes fresh produce, seafood, meat, poultry, dairy, frozen foods, dry goods, pantry staples, specialty ingredients and foodservice supplies.
Yes. We proudly serve independent restaurants, multi-location restaurant groups and commercial foodservice operations throughout Upstate New York.
Absolutely. We supply hospitals, long-term care communities, schools, colleges, universities and other institutional foodservice operations.
Our goal is to be a single-source foodservice distribution partner by providing an extensive portfolio of products backed by dependable delivery and responsive customer service.
Our purchasing team works closely with customers to help source many specialty products and unique ingredients. If you’re looking for something specific, contact our team and we’ll be happy to assist.
Yes. We partner with reputable growers, producers and manufacturers who share our commitment to quality, consistency and food safety.
Yes. Lists of products in PDF form are available on our products page. Open the toggle boxes by clicking on the “+” icon beside each product category to find the list(s) of products.
Note that these lists are subject to change and seasonal availability. The online portal is still the best place to find up-to-date inventory information.
Opening an Account
We serve a wide range of commercial foodservice operations, including restaurants, healthcare facilities, schools, universities, hospitality businesses, caterers, corporate dining programs and institutional kitchens.
Simply complete the customer application form on this page. A member of our team will review your information and contact you to complete the account setup process.
Access to Pepper is provided after your Antonucci Foods customer account has been established in our system. Once your account is active, we’ll provide your login credentials and help you get started.
No. Pepper is available to approved Antonucci Foods customers as a convenient way to browse products, place orders and manage purchasing online.
Our customer service team is happy to answer any questions about becoming a customer, opening an account or using the Pepper online ordering platform. Contact us anytime—we’re here to help.
Account setup times can vary depending on your business and the information required to establish your account. Our team works to complete the process as quickly as possible so you can begin ordering without unnecessary delays.
Online Ordering with Pepper™
Pepper is Antonucci Foods’ online ordering platform that allows customers to browse products, place orders, review order history and manage purchasing online.
Yes. Pepper is available 24 hours a day, allowing you to place orders whenever it’s most convenient for your operation.
Yes. Pepper makes it easy to review past orders and quickly reorder products your business purchases regularly.
Yes. Online ordering through Pepper is available to approved Antonucci Foods customers.
If you’re not yet a customer, contact our team to open an account.
Absolutely. Pepper complements—not replaces—the personalized service you receive from your Antonucci Foods sales representative and customer service team.
Access to Pepper is provided after your Antonucci Foods customer account has been established in our system. Once your account is active, we’ll provide your login credentials and help you get started.
No. Pepper is available to approved Antonucci Foods customers as a convenient way to browse products, place orders and manage purchasing online.
Deliveries
Delivery schedules vary depending on your location and business requirements. Our team will work with you to establish a delivery schedule that supports your operation.
Antonucci Foods proudly serves foodservice customers throughout Upstate New York.
If you’re unsure whether your location falls within our delivery area, please contact us.
Please inspect your order upon arrival and contact your sales representative as soon as possible if you notice missing items, incorrect products or quality concerns. Prompt notification allows us to resolve issues quickly.
Returns Policy
Depending on the circumstances, Antonucci Foods may issue an account credit, replace the product or provide another appropriate solution.
Please direct questions related to returns to your Antonucci Foods sales representative.
Contact Antonucci Foods as soon as possible after receiving your delivery. Providing your order information and details about the issue will help us resolve the matter quickly.
Because many food products are perishable, return eligibility depends on the product, its condition and food safety requirements. Please contact our team promptly to discuss your situation.
If an incorrect product has been delivered, notify Antonucci Foods as soon as possible. We’ll review your order and work with you to arrange an appropriate resolution.
